Booking Conditions

Your Contract is with Playas del Almanzora SL

These Booking Conditions, All About Reservations, our Privacy Notice and, where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, apply to your booking with Playas del Almanzora S.L. (PDA) or through its UK Agent, The Almanzora Group Limited (TAG). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• He/she consents to our use of information in accordance with our Privacy Notice;
• He/she is over 18 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
• He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Flights, Holiday Insurance, Car Hire

Neither PDA nor TAG sells flights, holiday insurance, car hire or other tourist services. For your own protection, flights should only be booked with Agents who carry a bond (e.g. ABTA, ATOL). Both PDA and TAG are happy to provide assistance with flights through Agents who carry such bonds and specialise in flights to Almeria, Alicante and Murcia airports. Similarly, we are happy to assist with holiday insurance and car-hire on your behalf, but you have to pay for these direct to the supplier.

2. Your booking

A booking will exist with us on the earliest of either: a) you tell us that you would like to accept our written quotation and you pay us a deposit (see clause 3) or, if you are booking within twelve weeks prior to arrival or choose to do so at the time of booking, you make full payment of the cost of your holiday; and b) we issue you with a  confirmation/pro forma invoice that will confirm the details of your booking and will be sent to you via email. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion.

Having adequate travel insurance in place from time of booking is essential and strongly recommended. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.

3. Paying for your holiday

At the time of booking, you will be required to pay a non-refundable deposit of 25% of the value of the accepted quotation.

If you are booking as part of a promotional low deposit offer, the deposit paid remains non-refundable.

Where you have paid a deposit, the balance of your accepted quotation  must be paid no less than twelve weeks prior to arrival. We reserve the right to cancel accommodation and other services not paid for, in full, by that time, without issuing a reminder. If you cancel your booking after the final balance has been paid (subject to clause 5 below), then the conditions within clause 9 apply.

If booking within twelve weeks prior to arrival, you must pay the full cost of your accommodation when you book.

Payment shall be made by Visa, Mastercard, American Express. Alternatively, we accept  bank transfer for which no handling charge is applicable.

4. Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.

5. Your holiday price

All prices are in €uros and include IVA (VAT).

We reserve the right to amend the price of unsold accommodation at any time and correct errors in the prices of confirmed bookings.

The price of your confirmed holiday is subject at all times to changes in the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of your holiday, primarily IVA.

6. Correspondence

Our contact details are stated on all your holiday quotations / pro forma invoices or, preferably, email holidays@desertspringsresort.es 

7. Damage to property

Please be prepared to give your Credit Card details at check-in, either at Resort Reception or to the Night Concierge, as it is necessary for us to have this information in taking  a security deposit. In making your booking or taking occupation of the accommodation, you are confirming your acceptance that the cost of any breakages, damage or missing items that occur in your accommodation, community and main community property or unpaid items, arising during your stay, must be paid for and shall be automatically charged to your credit card or otherwise repaid by you.

8. If you change your booking

If you wish to change your confirmed booking in any way, we will do our upmost to make these changes but it may not always be possible. Any request for changes to be made must be submitted via email from the person who made the booking. Where we can meet a request, the changes may be subject to payment of an administration fee depending on their extent and consequences.

9. If you cancel your holiday

Once your holiday has been confirmed, to cancel, the person making the booking must email holidays@desertspringsresort.es. Cancellation takes effect on the date we receive your email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the arrival date, the less likely we are to recover the costs by re-selling the holiday or components at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below. The cancellation charge detailed below is calculated on the basis of the total cost payable by the person(s) cancelling.

If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. Remaining people in the group must pay any increased costs for the holiday, including the full accommodation cost and other holiday components.

The following cancellation charges apply:

Date on which email notice of cancellation is received by us:-

More than twelve weeks prior to arrival - loss of deposit.

84 - 22 days prior to your scheduled arrival date, 60% of the cost of your holiday.

21 - 0 days prior to your scheduled arrival date, 100% of the cost of your holiday.

The cancellation charges above have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period.

No refunds will be given for unused services.

Cancellation by You due to Unavoidable & Extraordinary Circumstances
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of "unavoidable and extraordinary" circumstances occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or which significantly affects transport arrangements to the destination. In these circumstances,

• If you cancel more than 12 weeks prior to your scheduled arrival date receive a full refund of your deposit.
• If you cancel within 84 – 22 days prior to your scheduled arrival date receive a 100% refund of the cost of your confirmed booking or amend your arrival date at no cost within fifteen (15) months of your original arrival date.
• If you cancel from 21 – 0 days prior to your scheduled arrival date receive 0% refund of the cost of your confirmed booking or amend your arrival date at no cost within fifteen (15) months of your original arrival date.

We will not be liable to pay you any compensation. Please note that your right to cancel in these circumstances will only apply when the National Government  of the country where you reside and travel from advises against travel to your destination or its immediate vicinity.

For the purposes of this clause, "unavoidable and extraordinary circumstances" means warfare, acts of terrorism, significant risks to human health such as epidemics, pandemics and  the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

10. If we change or cancel your accommodation

It is highly unlikely that we will have to make any changes to your confirmed accommodation or cancel them. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Minor Changes by Us: A minor change is any change which is not a significant change as referred to below.

Significant Changes by Us: A significant change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know , we could reasonably expect to have a significant effect on your confirmed holiday. Examples of a significant change to accommodation would be to change to that with reduced facilities for the whole or a significant part of your time away. Please note not all accommodation changes constitute a "significant change".

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:

(for significant changes) Accept the changed arrangements; or

Accepting an offer of an alternative accommodation with comparable facilities from us, if available (at no extra cost); or

If available, accepting an offer of an alternative accommodation of a lower standard, with a refund of the price difference between the original holiday and the alternative holiday; or

Cancel your booking completely, in which case we will refund you all monies paid by you.

Please note the above options are not available where any change made is a minor one. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within the time period stipulated within our notice, we reserve the right to assume you accept the changed or alternative arrangements. In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below (except to infants), in the following circumstances:

If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

If we cancel your booking and no alternative arrangements are available.

Period before departure that a significant change is notified to you:-

More than twelve weeks prior to arrival €0 per person

84 – 22 days prior to arrival €10 per person

21 – 0 days prior to arrival €20 per person

Compensation will not, however, be payable and no liability, beyond offering the above mentioned choices, can be accepted where:

We are forced to make a change or cancel as a result of Unavoidable & Extraordinary Circumstances (as defined in clause 9 and 11); or

We cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time); or

We make a minor change; or

We make a significant change or cancel your arrangements more than twelve weeks before departure; or

Where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; or

Where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.

11. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid or which significantly affects transport arrangements to the destination.  Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as epidemics and pandemics and the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes ;the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our control.

12. Your accommodation

This is reserved exclusively for the people named on your holiday confirmation/pro-forma invoice and no other persons are permitted to stay at the accommodation nor can you arrange for visitors to the property for the purpose of events like parties, celebrations or other large gatherings unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate by our resort staff.  You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted on your holiday confirmation/pro-forma invoice. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, it will be charged to your credit card. Please note that certain group bookings may only be accepted at selected properties.

13. Holiday insurance

Having adequate travel insurance in place from time of booking is essential and strongly recommended. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

14. If you have a complaint

If you have cause for complaint whilst on holiday, this must be brought to the attention of The Lodge representative or any other supplier of services immediately so that action can be taken at the time to rectify the problem. Should The Lodge be unable to resolve the matter, details of the complaint must be notified, by e-mail holidays@desertspringsresort.es   within 28 days of the departure date of your holiday. Failure to do so will affect our ability to investigate your complaint and will affect your rights under this contract.

15. Behaviour

We want all our customers to have an enjoyable holiday.  You must remember that you are responsible for your actions and the effect they may have on others.  If we, or another person in authority, believe your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property, we may end your holiday and terminate your Contract.  In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses will be charged to the Credit Card details recorded at check-in prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

16. Passports, visas and health requirements

Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. We recommend you  pay particular attention to the post Brexit requirements of the EU.

17. System Errors

In rare cases errors may occur when putting together the brochure(s) or when inputting prices into our reservations system(s) or website(s). We regret that any contract entered into on the basis of an inputting/systems error or erroneous price will be void. In the unlikely event that such a situation arises you will be given the option to either pay the correct price or cancel with a full refund.

18. Use of information you give us

Please see our Privacy Notice which explains how we will process your personal data.

19. Resort Reception

Resort Reception for The Lodge @ Desert Springs is located in the Golf Clubhouse at Desert Springs, which you will come to simply by following the main road in until you see the Golf Club House signs. In the event that your arrival is to be outside the office hours of Monday - Friday10:00h to 17.00h, you must inform us beforehand so that any necessary arrangements may be made. The local telephone number is (00 34) 950 091 531 or (0034) 678 679 387 or email holidays@desertspringsresort.es

20. Check-In and Check-Out

Your accommodation is reserved from 16.00 hours on the date of arrival and must be vacated by 10.00 hours on your date of departure. Should you wish to Check-In to your accommodation earlier or remain in your accommodation beyond the Check-Out time, please discuss your requirements with the Resort Reception and every effort will be made to fulfil your request, whereupon extra charges and costs incurred will automatically become due and payable.

On arrival,  please go to Resort Reception where a member of our staff will greet you and complete registration and check in formalities, prior to explaining the local and resort facilities, showing you to your accommodation and handing you the keys.

Please note that you must hand back the keys at Reception and complete check out formalities prior to the time for vacating your accommodation and departure.

One set of keys per occupied bedroom will be supplied at Check-In.  You will be required to sign for these keys and expected to return them upon Check-Out.  If keys are not returned, a fee of 30€uros per un-returned set will be automatically charged to your Credit Card.

21. Pets

PDA regrets that animals and pets, except for hearing/seeing dogs, are not allowed in your accommodation or on the premises.

22. Smoking Policy

It is the policy of PDA that all property rental accommodation is Smoke-Free. Smoking is strictly prohibited throughout the entire property being occupied.

ENFORCEMENT OF THIS POLICY: Visitors who breach the policy will be asked to stop smoking and will be asked to leave the premises if they fail to comply with this request. Be aware that, in addition to action taken under this policy, any and all costs incurred to clean and clear the property of smoke residue shall be automatically charged to the guests Security Deposit for damages to the property as detailed in Clause 7.

23. Contact Information

Should you encounter any problems during your holiday, please do not hesitate to ring: The Lodge on (0034) 678 679 387 during office hours. Check the A-Z Information Pack current information  regarding out of normal office assistance.